Welcome to LottoHQ Customer Service

FAQ - How can we help?

• Q1 Can Anyone Play Syndicates?

  Yes, Our Famous LottoHQ Syndicates are open to all Registered Customers.

• Q8 What Happens when all the shares in a Syndicate are not Sold ?

  In the unlikely event that a Syndicate does not sell all it's shares, we purchases the remaining shares. All syndicates advertised on the site play in the draw.

• Q10 How is the Prize Winnings Shared in a Syndicate?

  All members who purchase a Syndicate share are eligible for a portion of any winnings the syndicate wins.

  If a Syndicate has 20 Shares, and you by 1 Share, then you will receive 1/20th of any Prize Money the Syndicates wins. If you purchase more than 1 share you will receive a greater share based on the number of shares purchased.

• Q13 My Account is Locked?

  If your Account is Locked, Please contact Customer Service for any further assistance information.

• Q14 I Can't Remember my Password?

  You can Reset your Password by going to the Reset Password Page. You will be asked for Date of Birth & the Email Address you registered with.

  Link: Password Reset Page

• Q16 How do I change my Email Address?

  You can Change you Emaill Address by going to the Account Details Page.

  Link: Account Details Page

• Q17 How do I deposit funds onto my LottoHQ Account?

  You can make a deposit of funds from a payment source to your LottoHQ Player Account by visiting the Deposits Page.

  Link:Account Deposit Page

• Q19 How do I withdraw funds from my LottoHQ Account?

  You can game winnings from your LottoHQ Player Account by visiting the Withdrawal Page.

  Link:Account Withdraw Page

• Q20 My Account status is UnVerified? How Do I Get Verified?

  Becoming a verified member of LottoHQ is Easy! Just visit the Customer Verification page and follow the simple steps.

  Link:Account Verification Page

• Q21 My Payment has Been Declined?

  If for what ever reason your payment has been declined, make sure you have:

  - The Correct Card Number

  - The Expiry Date is Valid

  - There are available funds on the card

  Please Contact Customer Service for any further assistance information.

• Q23 How do I know if I've won a prize?

  All customers will recive a Results Email, directly after the draw.

  On your Results email your game numbers will be highlighted from those that match the draw numbers.

  You will also be advised of any Division winnings your ticket has Won.