LottoHQ is a strong supporter of player welfare and the need to protect those at risk of problem gambling.
LottoHQ is committed to operating in a socially responsible way, and therefore its responsible gaming strategies are an important element of its business strategy. It recognises that Lottery products might pose a risk to certain vulnerable groups and as a responsible operator understands its responsibility for minimising the harm to society.
LottoHQ at all times seeks to create a safe and secure website that has at its core the provisions for minimising risks around underage or problem gambling:
The organisation takes the responsibilities of its policy very seriously and therefore acknowledges that its responsible gaming strategy must be based on a common understanding of the issues posed by problem gambling.
If gambling is having a negative impact on your life or if you feel you or someone you know may have a gambling problem, free help is available at www.gamblinghelponline.org.au or by calling the Helpline on 1800 858 858
You can also download a Self-Exclusion form issued by the Northern Territory Government here
It is an offence for anyone under the age of 18 to gamble and we take our responsibility to prevent underage gambling very seriously. In line with our legal, licensing and regulatory obligations to ensure all our players are 18 and over, we operate a strict policy on underage gambling and we carefully verify every new player at registration; we may ask for further documentary proof of age where necessary.
If you are under the age of 18 and found to be gambling at lottohq, we will close your account immediately and any winnings will be forfeited.
Gambling on the lottery is a pastime reserved for adults. We make use of multi-level verification systems during the registration process to verify the age of majority for our players. For adults that share their computers with minors, we recommend installing Net Nannyâ„¢ (freeware).
If you have further queries about our protection of minors, you can contact our youth protection officer at info@lottohq.com.
The Northern Territory Government’s Internet Gaming Code of Practice for Harm Minimisation 2025 came into effect on 1 July 2025.
The code outlines measures to assist with gambling and harm minimisation for all Australians who use gambling services.
The code ensures that licenced operators, such as LottoHQ, adhere to the three key initiatives that all licensed internet gaming operators must achieve:
The purpose of this NT Code is to reduce the negative impacts that problem gambling can have on an individual, their finances, family, friends, workplace and their health.
To learn more about the specific harms associated with problem gambling you can view the full NT Code by clicking here.
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